• Zesora Hotel, Main Nathia Gali Road, Next to C&W Rest House, Nathia Gali 22280, Khyber Pakhtunkhwa, Pakistan
  • Zesora Hotel, Main Nathia Gali Road, Next to C&W Rest
    House, Nathia Gali 22280, Khyber Pakhtunkhwa, Pakistan
Book Now
Book Now

Privacy Policy

Zesora Nathia Gali believes privacy is part of good hospitality.

Zesora Nathia Gali believes privacy is part of good hospitality. Just as we protect the quiet of the mountains around us, we also protect the personal information you share when visiting nathiagali.zesora.com or staying with us.

This page explains what we collect and how we use it.

1. What We Collect

To make your booking smooth and your experience comfortable, we gather a small amount of information.

Information You Share Directly

  • Your name, phone number, and email
  • Booking details (dates, preferences, number of guests)
  • Payment information (processed through secure third-party systems, we never store full card details)
  • Any messages or inquiries you send us through forms, email, or WhatsApp

Information Collected Automatically

Like most websites, certain information is collected in the background to help the website function properly:

  • IP address, browser type, and device information
  • Pages you visit and time spent on the website
  • Cookies that help the site remember your preferences

These details help us understand how guests use our site and what can be improved.

2. Tools That Collect Data & How They Act

To keep the website running smoothly, measure performance, and understand guest behaviour, we use several tools.
Each tool collects data differently, and only for operational, analytical, and advertising purposes.

GoHighLevel (GHL)

  • Powers our forms, inquiry system, and CRM.
  • Collects form submissions, contact details, and conversation history.
  • Helps our team respond faster and manage guest communication responsibly.

Google Tag Manager

  • Acts as a container that manages scripts and tracking tools.
  • Does not store personal data by itself, but helps other tools function properly.

Google Analytics

  • Helps us understand how visitors use the site.
  • Collects anonymous behaviour data such as page views, time on site, and device information.
  • This helps us improve the website experience over time.

Google Ads

  • Enables us to run ads and measure their performance.
  • May track how visitors found our website or which ads they interacted with.
  • This data helps us share relevant offers with people already looking for accommodations.

Meta Ads Manager (Facebook & Instagram)

  • Tracks visits and interactions for remarketing purposes.
  • Helps us understand which content or ads brought you to the site.
  • Uses cookies or pixels to measure ad performance.

TikTok Ads Manager

  • Helps us reach and understand audiences coming from TikTok ads.
  • Tracks general behaviour such as clicks or page visits tied to campaign performance.

LinkedIn Ads Manager

  • Used for brand awareness and campaign measurement.
  • Helps track interactions from LinkedIn to our website.
  • Each platform has its own privacy practices, and data is handled under their policies.

3. How We Use Your Information

We use your information only for purposes that support your experience with us:

  • Confirming and managing your reservation
  • Responding to questions or requests
  • Improving the performance and design of our website
  • Sending essential booking updates
  • Sharing offers or updates, only if you choose to receive them

We do not sell your information to anyone.

4. Cookies & How They Work

Cookies are small files that help the website feel smoother and more personalised.
They allow us to:

  • Remember your preferences
  • Improve page loading speed
  • Understand which areas guests are most interested in
  • Support analytics and advertising tools listed above
  • You can turn cookies off in your browser at any time.

5. Who We Share Information With

Only trusted partners receive your information, and only when required for operational or security purposes. These include:

  • Payment processors
  • Booking management systems
  • Website maintenance and hosting partners
  • Analytics and advertising platforms
  • Every partner follows strict industry standards for data protection.

6. How We Keep Your Information Safe

Just as we take care of every guest who walks through our doors, we take care of your data.
We use modern security practices to protect against misuse, loss, or unauthorised access.

7. Your Rights

You are welcome to ask us to:

  • Share what information we hold about you
  • Update or correct your details
  • Remove your data from our systems
  • Stop receiving promotional messages